We make every effort to accurately describe, photograph, and/or virtually render our products, and we hope that they exceed your expectations upon delivery! There may be slight color variations depending on your computer, tablet, or mobile device; and there may be slight variations in our engraved products due to the intricate nature of our designs and the engraving process. However, customer satisfaction is guaranteed! If there is something wrong with the product or you do not like it for any reason, please reach out to us so we can assist in finding a solution.
In the event of any claim that the goods are not to the required and agreed specification and standards, the customer must provide full details in writing within 7 days of the delivery of the goods. We will review such claims and, if we agree, will replace goods, refund the price or amend the goods at our discretion.
In the event that any goods need to be returned to us (e.g. rejected or damaged goods) the customer is responsible for returning the goods, complete with our packaging and written notification of the defect. Providing we agree with the customer's assessment, will replace or refund at our discretion and refund postage. If such goods are deemed to be damaged through misuse or abuse, we will accept no liability.
When returning goods, the risk for loss, further damage, etc. remains with the customer if they choose not to use our shipping companies and account numbers. If the customer uses their own shipping method, they are advised to secure appropriate insurance cover that is applicable until the goods are delivered to us.